Last Updated: December 2025
This Refund Policy explains how refunds are handled for purchases made on Graphinzo ("we", "us", "our"), operated by GRAPHINZO LLC. By purchasing or subscribing to our Services, you agree to this policy.
1. Company Information
GRAPHINZO LLC
📧 Email: support@graphinzo.com
📞 Phone: +1 914-520-6779
🏢 Address: 8206 Louisiana Blvd NE, Ste A #7864, Albuquerque, NM 87113, USA
Owner: Touhami El Khamlichi
2. Digital Product Nature
Graphinzo provides digital services and AI-based tools delivered instantly. Once a subscription or credit package is activated, the service becomes accessible immediately.
Because the products are non-tangible and instantly delivered, refunds are limited and evaluated according to the rules below.
3. Refund Eligibility
Refunds may be granted in the following situations:
A. Duplicate or accidental payment
If you were charged twice for the same product, we will refund the duplicate charge.
B. Technical issues preventing access
If you experience verified technical issues that prevent you from using the Service and our support team cannot resolve the issue, you may be eligible for a refund.
C. Service malfunction
If the platform is unavailable for extended periods due to a system-wide error, we may issue compensation or a refund.
4. Situations Not Eligible for Refund
Refunds will not be issued for:
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Change of mind after purchase
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Full or partial use of the Service
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Claims related to dissatisfaction with AI-generated content (AI output quality may vary)
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Failure to cancel a subscription on time
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Misuse or violation of our Terms of Service
Because access to digital tools begins immediately, once the system shows activity on your account, refunds cannot be guaranteed.
5. Subscription Cancellations
You may cancel your subscription at any time. After cancellation:
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Your current billing period remains active until its end
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You will not be charged for future periods
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Past charges are not refundable unless they meet the eligibility rules listed above
6. How to Request a Refund
To request a refund, contact us at:
📧 support@graphinzo.com
📞 +1 914-520-6779
Include:
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Your name
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Email associated with your account
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Transaction ID or invoice number
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Reason for the request
Refunds are reviewed within 5–10 business days.
7. Paddle or Third-Party Payments
If your payment was processed through Paddle, Stripe, or another authorized provider, refund processing may follow their policies. In such cases, we will coordinate with the payment provider.
8. Changes to This Policy
We may update this Refund Policy at any time. Updated versions will be posted on our website with a revised "Last Updated" date.
9. Contact
If you have any questions about this Refund Policy, please contact us:
support@graphinzo.com
+1 914-520-6779
GRAPHINZO LLC, 8206 Louisiana Blvd NE, Ste A #7864, Albuquerque, NM 87113, USA